This Refund Policy explains how 優學國際企業有限公司 (Ulearn International Enterprise Co., Ltd.) handles refund requests for UlearnApp subscriptions. It should be read together with our Terms of Service, which it is incorporated into by reference.
Section 1General Policy
Subscription fees paid to Ulearn are non-refundable, except as expressly described in this Policy, as required by applicable law, or as separately agreed in writing.
Section 2Billing Errors
If Ulearn charges a school incorrectly — including duplicate charges or a charge that does not match the applicable pricing for that school's plan — Ulearn will correct the error and refund or credit the incorrect amount. Billing errors should be reported through the contact channels in Section 7 within thirty (30) days of the charge.
Section 3Subscription Cancellations
A school may cancel its subscription at any time in accordance with our Terms of Service. Cancellation takes effect at the end of the then-current billing cycle, and the school retains access to the Service through that date. Fees already paid for the current billing cycle are not refunded for any unused portion of that cycle.
Section 4Failed or Disputed Payments
If a payment fails or is declined, Ulearn or its payment processor may attempt to process the payment again and may suspend access to the Service until payment is successfully completed, consistent with our Terms of Service.
Section 5Chargebacks
If a school believes a charge was made in error, we ask that it contact Ulearn through the channels in Section 7 before initiating a chargeback or dispute with its card issuer or bank — most billing issues can be resolved more quickly this way. Ulearn may suspend access to the Service while a chargeback is under review, and reserves its rights with respect to any chargeback that is later found to be unwarranted.
Section 6Discretionary Refunds
In circumstances not otherwise covered by this Policy — such as an extended service outage — Ulearn may, in its sole discretion, issue a full or partial refund or account credit. Any such refund is discretionary, does not create an entitlement to a refund in any other circumstance, and does not set a precedent for future requests.
Section 7How to Request a Refund
Refund requests and billing questions can be directed to Ulearn through the contact channels provided on ulearnapp.com.
Section 8Changes to This Policy
Ulearn may update this Refund Policy from time to time. Material changes will be communicated to registered administrators with reasonable notice.
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