These Terms of Service ("Terms") govern access to and use of UlearnApp (the "Service"), a product owned and operated by 優學國際企業有限公司 (Ulearn International Enterprise Co., Ltd.), a company registered in Taiwan under Unified Business Number (VAT ID) 00161867, with its registered address at 2F, No. 131, Sec. 2, Fuxing S. Road, Da'an District, Taipei City, Taiwan (臺北市大安區復興南路2段131號2樓). References in these Terms to "Ulearn," "we," or "us" refer collectively to both the company and the UlearnApp platform it operates, unless the context requires otherwise.
By registering a school, creating an account, or otherwise using the Service, the registering school and each user ("you") agree to these Terms. If you do not agree, do not use the Service.
Section 1The Service
UlearnApp is a subscription-based, cloud-hosted web application. Unlike traditional one-time-purchase software, your subscription grants access to the Service and includes hosting, ongoing updates, and standard support for the duration of your subscription. No software license is sold, and no local installation is provided.
The Service is intended for schools and their administrators, teachers, students, and parents, and includes features such as attendance tracking, grading, lesson planning, class recordings, progress reporting, in-app communication, and billing tools connected to enrollment and scheduling.
Section 2Accounts and School Tenants
Each school that registers is provisioned a dedicated tenant within the Service, ensuring that its data — including attendance, grades, records, communications, and all other registered user data — is kept separate and inaccessible to other schools using the Service. Each tenant is accessible via its own dedicated path under the Service's domain (for example, ulearnapp.com/app/schoolname), based on the school's name or an agreed acronym. The school is responsible for:
- The accuracy of information provided during registration and ongoing use;
- Managing user access within its tenant, including creating, suspending, and removing accounts;
- Maintaining the confidentiality of login credentials and promptly reporting any unauthorized access; and
- Ensuring that individuals it enrolls as users (including parents and students) have the appropriate consent or authority to use the Service.
You must be legally authorized to act on behalf of the school you register. Accounts may not be shared, sold, or transferred without our consent.
Section 3Eligibility; Minors and Parental/Guardian Consent
The individual registering a school and any administrator or teacher account must be at least 18 years old and legally authorized to act on the school's behalf. These Terms are agreed to by that individual and by the school itself — not by any minor.
The Service is designed so that students, who may be minors, and their parents or guardians, access it only through accounts created and managed within a school's tenant, under the school's authority. A minor does not independently agree to these Terms by using a student account created for them. The school registering a student is responsible for obtaining any parental or guardian consent required by applicable law before creating that student's account, and for authorizing any linked parent account. Parents using a linked account should refer to their school's own consent and notice processes for details on how their child's information is collected and used through the Service.
Section 4International Use and Eligibility
Ulearn is a Taiwan company, and the Service is offered to schools both in Taiwan and in other countries. By registering, the school represents that its use of the Service, and its enrollment of its own users, complies with the laws applicable to it in its own jurisdiction, in addition to these Terms.
The Service is not intended for use by, and Ulearn may restrict or decline access to, any school located in a country or region subject to Taiwan trade or export control restrictions, or where use of the Service would violate applicable law.
Nothing in these Terms is intended to displace any consumer or data-protection right that cannot lawfully be excluded or limited under the mandatory law of the school's own country of residence, to the extent such mandatory protections apply and cannot be contracted around.
Section 5Language of Agreement
These Terms are originally drafted and executed in English. Ulearn may make translations (including into Traditional Chinese) available for convenience. In the event of any conflict or inconsistency between the English version and a translated version, the English version will govern, except where applicable law requires otherwise.
Section 6Subscription, Fees, and Billing
Access to the Service is provided on a subscription basis. Current pricing is based on factors such as a school's number of enrolled students, plan selected, and market or region, and is published on Ulearn's website or otherwise communicated to the school at the time of registration or renewal; that published pricing is incorporated into these Terms by reference. Ulearn may offer different pricing structures in different markets or regions, reflecting local conditions.
Unless otherwise stated at checkout or invoicing, fees are denominated in New Taiwan Dollars (NT$). Where a school pays using a foreign-issued card or account, its card issuer or bank may apply currency conversion and related fees; Ulearn is not responsible for those third-party conversion costs. Each school is responsible for any taxes, duties, withholding, or similar charges imposed by its own jurisdiction in connection with its subscription, in addition to any Taiwan taxes Ulearn is required by law to collect and remit.
Ulearn's super admin or developer team may adjust pricing from time to time, in their discretion. Any pricing change will be communicated to a school's registered administrator with at least thirty (30) days' advance notice before it takes effect, and will apply to active schools within the applicable pricing structure or region from that effective date forward, regardless of when a school originally registered. If a school does not agree to a pricing change, it may cancel its subscription before the change takes effect in accordance with Section 8 (Cancellation and Refunds).
Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with Section 8. Fees are non-refundable except where required by law or expressly stated otherwise in a separate written agreement.
Section 7Payment Processing
Ulearn uses third-party, PCI-compliant payment processors to process credit card and other electronic payments on our behalf, for both domestic and international cards. Ulearn does not store full payment card numbers on its own systems. Use of a payment processor's services may also be subject to that processor's own separately published terms.
By providing payment information, you authorize Ulearn and its payment processor to charge the applicable fees to that payment method, including recurring charges for subscription renewals, until the subscription is cancelled. You are responsible for keeping your payment information current; failure to do so may result in suspension of access to the Service until the issue is resolved.
Section 8Cancellation and Refunds
Either the school or Ulearn may cancel a subscription in accordance with Section 22 (Termination). Unless otherwise agreed, cancellation takes effect at the end of the then-current billing cycle, and access continues until that date. Fees already paid are non-refundable except where required by law or expressly agreed otherwise in a separate written agreement.
Section 9No Warranty; Use at Your Own Discretion
The Service is provided "as is" and "as available." Ulearn does not guarantee that the Service will be uninterrupted, error-free, or free of usability issues, and we make no warranty of satisfaction, fitness for a particular purpose, or merchantability. If the Service works for your school, great — use it. If it doesn't meet your expectations, you're welcome to tell us, but we cannot guarantee that every concern will be resolved to your satisfaction.
This disclaimer does not limit any statutory rights that cannot lawfully be excluded.
Section 10Modifications to the Service
Ulearn may add, modify, or discontinue features of the Service at any time, in its discretion, as part of ongoing development. Where a change would materially reduce core functionality that schools rely on, Ulearn will make reasonable efforts to provide advance notice to registered administrators.
Section 11Feature Requests, Fixes, and Development Priorities
We welcome feature requests and feedback, and we log everything we receive. However, new features, bug fixes, and improvements are scheduled at Ulearn's sole discretion, based on factors such as urgency, impact, and overall product priority. Submitting a request does not guarantee it will be built, or built by any particular date.
Section 12Inactive Tenants
Registering a tenant and leaving it stagnant consumes hosting and support resources without benefiting your school — this applies equally to free-tier and paid accounts. Accordingly, if a school tenant remains inactive for an extended period after onboarding and setup assistance has been provided, Ulearn may:
- Issue up to three (3) warnings requesting that the school resume active use; and
- If the tenant remains inactive after the third warning, delete the tenant database and/or suspend or terminate the account.
Ulearn will make reasonable efforts to notify the school's registered administrator before taking either action, but retains full discretion — through its super admin or developer roles — over what qualifies as inactivity and how these remedies are applied.
Section 13Data Ownership and Privacy
Schools retain ownership of the data they and their users (teachers, students, parents) input into the Service, including attendance, grades, assignments, recordings, and communications ("School Data"). Ulearn is granted a limited license to host, process, and display School Data solely to provide and support the Service.
School Data may be hosted and processed in Taiwan and/or other locations where Ulearn or its service providers operate. By using the Service, the school acknowledges that its data, including data relating to users located outside Taiwan, will be transferred to and processed in Taiwan and consents to that transfer, subject to Ulearn's obligations under applicable data protection law.
Because the Service processes data relating to minors, schools are responsible for obtaining any parental or guardian consent required under applicable law before enrolling student users. Ulearn will handle personal data in accordance with applicable data protection laws, including Taiwan's Personal Data Protection Act, and any separate Privacy Policy or Data Processing Agreement made available by Ulearn, which is incorporated into these Terms by reference. See also Section 14 for provisions specific to minors and educational records.
Section 14Children's Privacy and Educational Records
Because many users of the Service are minors, schools are solely responsible for obtaining any verifiable parental or guardian consent required under applicable law — including, where applicable, the U.S. Children's Online Privacy Protection Act (COPPA) or comparable laws in other jurisdictions — before enrolling any student user or creating any related account.
Ulearn acts as a service provider processing student data solely on the school's behalf and at the school's direction, for the purpose of providing the Service. Ulearn does not knowingly collect personal information directly from children outside of a school's authorized use of the Service, and does not use student data for targeted advertising.
Where a school is subject to student education-record laws such as the U.S. Family Educational Rights and Privacy Act (FERPA), Ulearn will process education records in a manner consistent with the role of a "school official" with a legitimate educational interest, solely for purposes of providing the Service, and will not use such records for any other purpose.
Section 15Data Loss
Ulearn takes reasonable measures, including routine backups, to protect School Data against loss or corruption. However, Ulearn does not guarantee against data loss arising from technical failure, third-party service disruption, user error, or events outside our reasonable control, and is not liable for such loss except as required by law.
Section 16School Responsibility for Its Own Users
Ulearn provides the platform, tools, and infrastructure, but does not manage the relationships between a school and its own teachers, students, parents, or administrators. Ulearn takes no responsibility for disputes, dissatisfaction, or issues arising between a school and its users — including complaints about how the school uses the Service, how staff or teachers perform, or how students or parents are treated. Any such complaints are the school's responsibility to address and are not to be directed to or resolved by Ulearn.
Section 17Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or to violate the rights of others, including the safety of any minor using the Service;
- Attempt to access another school's tenant or data without authorization;
- Interfere with or disrupt the integrity or performance of the Service, including through hacking, scraping, or introducing malicious code;
- Upload content that is unlawful, harmful, or infringes third-party intellectual property or privacy rights; or
- Reverse-engineer, resell, or white-label the Service without written permission.
Violation of this section may result in suspension or termination of access, in addition to any other remedies available to Ulearn.
Section 18Third-Party Services and Integrations
The Service may integrate or interoperate with third-party services, including payment processors and communication tools, which are governed by their own separate terms. Ulearn is not responsible for the acts, omissions, availability, or performance of any third-party service, and use of such services is at your own discretion.
Section 19Intellectual Property
Ulearn retains all right, title, and interest in and to the Service, including its software, design, trademarks, and underlying technology. These Terms grant no ownership rights to the school or its users beyond the limited right to use the Service as intended.
Section 20Limitation of Liability
To the maximum extent permitted by law, Ulearn and its officers, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising from use of or inability to use the Service, even if advised of the possibility of such damages. Ulearn's total aggregate liability for any claim arising from these Terms or the Service will not exceed the fees paid by the school for the Service in the three (3) months preceding the claim.
Section 21Indemnification
The school agrees to indemnify and hold Ulearn harmless from claims, damages, and expenses (including reasonable legal fees) arising from its or its users' misuse of the Service, violation of these Terms, or violation of applicable law.
Section 22Termination
Either party may terminate the subscription in accordance with the applicable billing agreement or with reasonable written notice. Ulearn may suspend or terminate access immediately for material breach of these Terms, non-payment, or conduct that risks harm to the Service or other users. Upon termination, Ulearn may retain School Data for a reasonable period to allow export, after which it may be deleted in accordance with our data retention practices.
Section 23Force Majeure
Neither party will be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) resulting from causes beyond its reasonable control, including natural disasters, power or internet infrastructure failures, acts of government, labor disputes, or public health emergencies.
Section 24Assignment
Ulearn may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of substantially all of its relevant assets. A school may not assign or transfer these Terms or its account without Ulearn's prior written consent.
Section 25Severability
If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Section 26Waiver; Entire Agreement
Ulearn's failure to enforce any provision of these Terms is not a waiver of its right to do so later. These Terms, together with any Privacy Policy, Data Processing Agreement, or published pricing incorporated by reference, constitute the entire agreement between the school and Ulearn regarding the Service, and supersede any prior agreements on the same subject matter, unless a separate signed written agreement between the parties expressly states otherwise.
Section 27Notices
Ulearn may send notices to a school by email to its registered administrator, through in-app notification, or by posting to the Service. Notices to Ulearn should be sent through the contact channels provided on ulearnapp.com.
Section 28Changes to These Terms
Ulearn may update these Terms from time to time. Material changes will be communicated to registered administrators with reasonable notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Section 29Governing Law and Dispute Resolution
These Terms are governed by the laws of Taiwan, without regard to conflict-of-law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms, including its formation or breach, will be resolved by arbitration seated in Taipei, Taiwan, conducted in the English language, before a single arbitrator, in accordance with the applicable rules of a recognized arbitration institution designated by Ulearn. The arbitral award will be final and binding on the parties.
The arbitration will be conducted on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, collective, or representative proceeding, and the arbitrator has no authority to consolidate the claims of more than one party or to preside over any form of class, collective, or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — may proceed in a court of competent jurisdiction, and all other claims remain subject to individual arbitration under this Section.
Before initiating arbitration, the party asserting a claim must first send the other party written notice describing the claim in reasonable detail, and the parties will have thirty (30) days from that notice to attempt to resolve the matter informally. This requirement does not apply to requests for interim or injunctive relief.
Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm, including to protect intellectual property or the security of the Service.
The parties are encouraged to first attempt to resolve any dispute informally by contacting Ulearn through the channels in Section 32.
Section 30Claims Limitation Period
Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim first arose, or it will be permanently barred, to the extent permitted by applicable law.
Section 31Survival
Sections that by their nature are intended to survive termination of these Terms — including Data Ownership and Privacy, Children's Privacy and Educational Records, Intellectual Property, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and Claims Limitation Period — will remain in effect after termination.
Section 32Contact
Questions about these Terms can be directed to Ulearn through the contact channels provided on ulearnapp.com.
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